FAQ: Bully Buddy: A safer solution for dogs who love to chew bully sticks
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Will Bow Wow Labs be selling other products?

Yes! The Bully Buddy is the first of many products that will be coming from the Bow Wow Labs Innovation Lab. Our mission is to create innovative products that keep dogs safe, healthy, & happy and provide owners with peace of mind.

Last updated: June 19, 2018 06:40

I have a unique opportunity for Bow Wow Labs!

Excellent! We want to hear about it! Send us a note at hello@bowwowlabs.com.

Last updated: June 19, 2018 06:40

How can I contact you?

Please send an email to hello@bowwowlabs.com and our team will get back to you within 24 hours.

Last updated: June 19, 2018 06:40

How can I stay updated on news and offers from Bow Wow Labs?

Great question! Join our email list and receive updates and special offers.

Last updated: June 19, 2018 06:40

What kind of charities do you support?

We are huge advocates for great non-profit organizations that support dogs, including animal rescue and rights organizations, and vet and service dogs support organizations. We will be giving a percentage of our profits to support great organizations. If you know of an organization that would like to consider partnering with, please send us a note at hello@bowwowlabs.com

Last updated: June 19, 2018 06:40

Who is Finn?

Finn is the Bow Wow Labs wonder dog that survived a nasty choking encounter with the short end of a Bully Stick. His story inspired the Bully Buddy.

Last updated: June 19, 2018 06:40

Who is Bow Wow Labs?

The team at Bow Wow Labs is made up of a diverse group of men and women who are dog-lovers on a mission to keep dogs safe and healthy by creating products and services that make life easier and fun for dogs and their owners. We will offer innovative products that build lasting bonds between dogs and owners. We do it all in the name of creating happier dogs with empowered owners who can maximize the enjoyment of having a dog while minimizing many of the risks dogs encounter in every day life.

Last updated: June 19, 2018 06:40

Are there shipping fees?

Shipping will be charged after the Kickstarter campaign is complete and your order is ready.

Last updated: June 19, 2018 06:40

Where do you ship to?

Currently we ship only within the United States.

Last updated: June 19, 2018 06:35

How can I order a Bully Buddy after the Kickstarter campaign is over?

The Bully Buddy and future Bow Wow Labs products will be available to order directly from here, the Bow Wow Labs website.

Last updated: June 19, 2018 06:35

What do I do once my dog has chewed the Bully Stick down?

Untwist the bully buddy tightening ring to release the last piece of the bully stick – the choking hazard – and properly dispose of it. Store your Bully Buddy in a safe spot for its next use.

Last updated: June 19, 2018 06:35

Does the Bully Buddy hold other dog chews?

Bow Wow Labs can only guarantee the safety of your pet when Bow Wow Labs' hand-selected, hand-sorted bully sticks are used with the Bully Buddy.

Last updated: June 19, 2018 06:35

My dog is under 10 lbs., can he/she use the Bully Buddy?

Dogs under 10 pounds are certainly welcome to try out the Bully Buddy but it's probably best to wait until we have a Bully Buddy sized for dogs under 10 pounds!

Last updated: June 19, 2018 06:35

My dog is a super chewer, can he/she use a Bully Buddy?

Bully Buddy 1 is for dogs 10-25 pounds. Bully Buddy 2 is for dogs 25-70 pounds, but a dog under 25 pounds who is a very aggressive chewer may need the BB 2.

Last updated: June 19, 2018 06:35

I already have a bully buddy, how can I order more bully sticks?

In addition to Bully Buddy, Bow Wow Labs will be selling the highest quality bully sticks, which promote dental health and relieve stress in dogs. We will provide only the highest quality, chemical-free bully sticks from grass-fed, free-range cattle. Our sticks will be available via single-purchase orders or a monthly subscription plan on our website after the Kickstarter campaign is over. Furthermore, each bully stick sold by Bow Wow Labs will be hand-selected and measured to guarantee a perfect fit for your dog's Bully Buddy.

Last updated: June 19, 2018 06:35

Why are Bow Wow Labs bully sticks different?

Our premium bully sticks come from the highest quality South American free-range, grass-fed cattle with no added hormones, antibiotics or chemicals and they are hand-selected and sized to fit tightly in the right-sized Bully Buddy for your dog.

Last updated: June 19, 2018 06:35

Are bully sticks safe?

Yes, bully sticks are safe when paired with a Bully Buddy to reduce the choking risk.

Last updated: June 19, 2018 06:35

Are bully sticks healthy?

Yes. A bully stick is a natural, fully digestible single-ingredient treat with several health benefits for dogs. Plus Bow Wow Labs' bully sticks come only from grass-fed cattle who receive no antibiotics or hormones. Our bully sticks are hand-selected and sorted to ensure they fit the Bully Buddy properly.

Last updated: June 19, 2018 06:35

What are bully sticks?

Bully Sticks are 100% natural beef muscle that has been cleaned, dried, and baked, making them a durable and delicious treat for dogs.

Last updated: June 19, 2018 06:35

How much does a Bully Buddy cost?

The Bully Buddy retail price is $29.95.

Last updated: June 19, 2018 06:35

Does the Bully Buddy work for all dog sizes?

During our Kickstarter campaign, we are offering a Bully Buddy for dogs 10-25 pounds and another for dogs 25-70 pounds. In the near future, we will offer a Bully Buddy for dogs over 70 pounds.

Last updated: June 26, 2018 13:46

Where can I buy a Bully Buddy?

You can get your Bully Buddy today via our Kickstarter campaign, which launched on June 19th and runs for 30 days! After the Kickstarter campaign is over, the Bully Buddy and future product launches will be available right here on our website. Join our email list to receive news and updates on our progress.

Last updated: June 19, 2018 06:35

Is the Bully Buddy a toy?

No, the Bully Buddy is a safety device, specifically designed to hold bully sticks so dogs can safely enjoy them. Once your pup chews the stick down, remove and discard the last bit of stick, and store the Bully Buddy in a safe place until the next use.

Last updated: June 19, 2018 06:35

What is a Bully Buddy?

A simple-to-use, dog-friendly safety device designed to grip bully sticks nice and tight, preventing dogs from swallowing and choking on the bully stick. Bully Buddy maximizes enjoyment for dogs, while minimizing stress for owners.

Last updated: June 19, 2018 06:35

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Why can’t I log into my account?

Request a login link to your survey by entering your email here:
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BackerKit will send you an automated email with an invite link to whatever email you pledged with.

I never received my invitation. How do I complete the survey?

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When will my order be shipped, charged or locked?

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Can I upgrade or get multiple copies of my pledge?

This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.

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